# Privacy Policy | Reklamedia

> Learn how we collect, use, and protect personal data when you use our Service.

URL: https://advideolab.com/privacy

Legal

## Privacy Policy

This policy explains how Reklamedia handles personal data. If you have questions, email legal@advideolab.com.

**Last updated:** 2026-08-09

This Privacy Policy explains how **Reklamedia** (“we”, “us”, “our”) collects, uses, and shares personal data when you visit our website and use our software services (the “Service”). We are based in **Norway** (EEA).

> This document is provided for general information and transparency. It is not legal advice.

### 1) Who we are (Data Controller)

**Company:** Reklamedia **Country:** Norway **Contact:** [legal@advideolab.com](mailto:legal@advideolab.com)

If you update these details via the admin panel, the Service will display the updated information.

### 2) Personal data we collect

Depending on how you interact with the Service, we may collect:

- **Contact data:** name, email address, company name, and message content (e.g., via the Contact form).
- **Account data:** email address and authentication data (hashed passwords).
- **Usage & technical data:** IP address, browser/device information, pages viewed, approximate location (derived from IP), timestamps, and diagnostic logs.
- **Customer content:** files and metadata you upload to generate outputs (e.g., images/videos).
- **Billing data:** billing status and plan information. If Stripe is enabled, payment details are processed by Stripe; we do not store full card details.
- **Cookies & similar technologies:** used for essential functionality and (if enabled) analytics/preferences.

### 3) How we use personal data

We use personal data to:

- Provide and operate the Service, including account access and job processing
- Respond to messages, support requests, and sales inquiries
- Send administrative emails (e.g., confirmations, billing/plan notices)
- Secure the Service (fraud prevention, abuse detection, rate limiting)
- Improve performance and reliability (debugging, monitoring, analytics if enabled)
- Comply with legal obligations and enforce our terms

### 4) Legal bases (GDPR/EEA)

Where GDPR applies, we rely on:

- **Contract** (Art. 6(1)(b)): to provide the Service you request
- **Legitimate interests** (Art. 6(1)(f)): to secure and improve the Service
- **Consent** (Art. 6(1)(a)): where required (e.g., non-essential cookies)
- **Legal obligation** (Art. 6(1)(c)): accounting, compliance, responding to lawful requests

### 5) Sharing and processors

We may share personal data with trusted vendors (processors) that help us run the Service, such as:

- Hosting and infrastructure providers
- Email delivery providers (SMTP)
- Payment providers (e.g., Stripe, if enabled)
- Storage/CDN providers

We do not sell your personal data.

### 6) International transfers

Some vendors may process data outside the EEA. Where applicable, we use recognized safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

### 7) Retention

We keep personal data only as long as needed for the purposes above, including legal, accounting, and security requirements. You may request deletion subject to lawful exceptions.

### 8) Security

We apply reasonable technical and organizational measures to protect data, including encryption for sensitive configuration values and access controls.

### 9) Your rights

Where GDPR applies, you may have rights to:

- Access, correction, deletion
- Restrict or object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with a supervisory authority (in Norway: **Datatilsynet** )

### 10) Children

The Service is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal data from children.

### 11) Changes

We may update this policy from time to time. The “Last updated” date indicates when it was last revised.