Help centre
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Getting started
Your first video and the free script tool.
Kinds of video
Creator, product-only, before and after, and multi-photo videos.
- Creator videos (UGC)A person on camera holding, using or talking about your product. When to use it and how to get it right.
- Product videos (single image)Your product on its own, with camera movement, light and sound. No person on screen.
- Before and after videos (transition)Start on one photo and end on another. Ideal for before and after, open and closed, plain and styled.
- Multi-photo videos (reference)Build one video from a set of photos: product angles, packaging, textures and settings. Up to 9 or 30 images.
Better results
Briefs, brand voice, personas and fixing a failed video.
- Writing a good briefWhat to put in a brief, how Write with AI works, the character limits and how to test three angles.
- Brand voicePaste your website, let the AI draft your brand profile, correct it, and every brief sounds like you.
- PersonasSave the on-camera creators you like, so every creator video uses a consistent kind of person.
- When a video failsWhy a render can fail or be refused, what happens to your credits and how to fix the most common causes.
Account and billing
Credits, plans, top-ups and image uploads.
Still stuck?
Tell us what happened and include the video ID from your project history if there is one. A person reads every message.
